Tectonic OS brings CRM, customer communication, and workflow automation together for local service businesses and small teams. AI voice and chat capabilities are available on the Tectonic and Magma plans.
When inquiries, appointments, and customer records live in different tools, your team has more to keep track of. Manual handoffs can make it harder to see who needs a reply and what should happen next.
Tectonic OS brings those parts of the customer journey into one place. Compare the features and setup each plan includes with the tools your business needs; some specialist tools and integrations may still be useful.
A lead arrives in one tool while the next step lives in another. A shared customer record helps your team keep context.
Review what you pay for, what you use, and where tools overlap. Savings depend on your existing subscriptions and the plan you choose.
Useful AI needs accurate business information, clear boundaries, and a route to a person when a request needs human judgment.
Repeated follow-ups, reminders, and record updates are candidates for automation. Start with one task and check that it works for your team.
Tectonic OS is a Tier One Services product for businesses that want to organize customer inquiries, follow-up, and appointments with a connected CRM and automation platform.
Herbert Davis is the founder of Tier One Services, the company behind Tectonic OS. Our January 2025 company announcement identifies Herbert and describes our focus on business automation. For questions about the platform, email [email protected] or call +1 470 470 4604.
For one business, Magma includes initial workflow setup and migration completed within 7 days of signup, 10 hours of monthly support, and unlimited ticketed technical support. Google/Facebook tool connection and setup are included; ongoing ad management is separate.
Your team should be able to find a customer, see the conversation, and understand the next step. We focus on connecting that everyday work. Consolidation is useful when it makes your actual process simpler; it does not mean every specialist tool must go.
AI should work within the business information and boundaries you set. Configure your services, hours, answers, and handoff rules, then test realistic customer questions before relying on it. Your team remains responsible for reviewing exceptions and keeping information current.
Start with a repeatable task such as a follow-up or appointment reminder. Define the trigger, message, timing, and person responsible for exceptions. Automation can reduce manual steps, but it still needs setup, testing, and ongoing review.
Customer feedback helps you understand the service you provide. Use review requests consistently, invite honest feedback, and review suggested replies before they represent your business. Reputation tools support that process; they do not guarantee ratings or rankings.
A useful system makes the next step clear: reply to an inquiry, follow up on a quote, confirm an appointment, or review an exception. Test the workflow that matters to your business and decide whether it makes the work easier before expanding it.
Explore CRM, communication, booking, and automation tools in one platform. Features depend on your plan and setup; AI voice and chat are included on Tectonic and Magma. Review the plan details and test the workflows you need.
Organize contacts, track opportunities, and see the next step in your sales pipeline.
Configure voice and chat AI for customer questions and follow-up on Tectonic or Magma; test answers and human handoff.
Connect triggers and actions for repeatable tasks. Review timing, exceptions, and message delivery as your business changes.
Bring supported, connected messaging channels into one inbox so your team can review customer conversations.
Build pages and forms to capture inquiries. Test the message, form, and follow-up for your audience.
Request customer feedback and manage reviews, with AI reply assistance where included in your plan.
Connect calendars, offer appointment times, and configure reminders. Check availability, time zones, and rescheduling rules.
Review available reports for your connected channels. Reporting depends on the data and tracking you configure.
Compare the current plan features with your needs. The future concepts below are under consideration, with availability and release dates unconfirmed; they are not included promises in a subscription.
“A world where every serious business — regardless of size — operates with the intelligence and infrastructure of a billion-dollar enterprise.”
Choose one customer workflow to evaluate: capture an inquiry, follow up, or book an appointment. Use the trial to see how Tectonic fits your process, and review the plan and renewal terms before starting.
14-day free trial for new customers. Payment method required. After the trial, your selected billing option renews at $597/month or $5,970/year, plus applicable fees and taxes. Cancel at least 24 hours before trial expiry to avoid subscription charges.